Virtual Assistance & Back-Office Support
Virtual Assistance & Back-Office Support
Virtual Assistance & Back-Office Support
Handle data entry, scheduling, order & stock management, refunds, CSAT follow-ups, and social media moderation. Our virtual assistants keep operations running smoothly 24/7 across all time zones.
Multilingual Customer Care
Virtual Assistance & Back-Office Support
Virtual Assistance & Back-Office Support
Inbound and outbound calls, live chat, and email in English, Dutch, German, Danish, Italian, Chinese, Arabic, Korean and more. KPI-driven operations improve CSAT, NPS, FCR, and AHT for lasting customer satisfaction.
Technical & Microsoft 365 Helpdesk
Virtual Assistance & Back-Office Support
Technical & Microsoft 365 Helpdesk
Onboarding/offboarding, SSO/MFA setup, Teams and Outlook troubleshooting, VPN assistance, and secure cloud support. Seamless integration with Shopify, Zendesk, and leading CRM platforms ensures a friction-free technical backbone.
CX Consulting & Quality Assurance
Virtual Assistance & Back-Office Support
Technical & Microsoft 365 Helpdesk
Customer-journey mapping, process automation, and QA audits with real-time dashboards. We help you boost first-contact resolution, reduce handling time, and increase customer loyalty.
Technology & Tools Expertise
Your Tech Stack, Seamlessly Managed
PraxisTech integrates Shopify, Zendesk, Freshdesk, HubSpot, Salesforce, Microsoft 365, and major CRM tools to deliver a unified, data-driven experience.
Real-time KPI dashboards (CSAT, NPS, FCR, AHT) and automated workflows give you visibility, efficiency, and scalable growth.
CX & KPI Commitment
Customer Experience at the Core
Every solution is designed for measurable impact.
We monitor CSAT, NPS, FCR, and AHT in real time to guarantee excellence.
Our dedicated QA team and advanced analytics drive continuous improvement so your brand reputation and customer satisfaction remain world-class.